Attention travellers, your search for the perfect job ends here. Soon you will land a role where you are encouraged to share your passion for travel and open up the world for customers. The atmosphere is warm, welcoming, and rewards the bold and brave. Leave your ego at the door and bring along your drive, determination, and resilience. You might hit some bumps along the way, but you will have the full support of your team. So buckle up and read on. This is an opportunity to embark on a career at one of the world’s most recognised travel brands, where you can build dream itineraries, create lasting memories, and help people experience the wonders of the world. Whether you are a seasoned travel expert or just starting out, what matters most is your ability to dive into research, organisation, and connecting with people. Success here is about channelling your time and energy into the job while relishing the continuous journey of learning and growth.
Company Overview
Flight Centre is an award winning global travel retailer with over 40 years of history. They have built a reputation for celebrating individuality, rewarding hard work, and creating a family like environment where travel lovers can thrive. Recently named an excellence awardee at the HR Awards New Zealand for Employer of Choice and HR Team of the Year, Flight Centre is proud to embrace diverse cultures, backgrounds, and perspectives. Their culture is irreverent, taking the business seriously but not themselves. They believe every individual is equally important and deserves access to the same opportunities and rights.
Key Responsibilities
- Create dream itineraries for customers, building lasting memories they will share for years to come.
- Use your travel expertise to make perfect recommendations from a range of options including flights, accommodation, cruises, tours, insurance, and more.
- Roll out the red carpet for customers, making them feel welcomed and valued through active listening, mutual respect, and a positive attitude.
- Act as a trusted advisor, someone customers can trust and share their excitement with, showing them you take your business seriously but not yourself.
- Manage behind the scenes tasks such as building itineraries, creating invoices, operating booking systems, and multitasking with a customer in front of you.
- Achieve key performance indicators and sales targets, earning the incentives you deserve through hard work and dedication.
- Stay organised and manage time effectively to achieve the best results and stay on top of your workload.
Qualifications
You do not need to be a travel guru from the outset; what is crucial is your ability to dive into the world of research, organisation, and connecting with people. A passion for travel and a desire to help others explore the world are essential. You should be the go to person in your circle for travel recommendations, tips, and tricks. An innovative thinker who seeks out new ways to build on your success and thinks outside the box to find the best travel solutions for customers is highly valued. Sales focus is important, as hard work is rewarded with incentives. Strong organisational and multitasking skills are essential. A positive attitude, resilience, and the ability to thrive in a fast paced, ever changing industry are key.
Benefits and Perks
This full time position offers a base wage plus uncapped incentives, allowing you to earn a percentage of every sale from day one with no limit on what you can achieve. Celebrate success through reward and recognition events throughout the year, including the annual Global Gathering. Career growth is supported through Brightness of Future pathways within a global organisation. An in house health and wellbeing team provides free consultations, webinars, courses, and global challenges. Enjoy an hour out of your working week dedicated to being active or focusing on your wellbeing, known as the hour of empowerment. An in house Moneywise team offers free financial planning advice. Access industry travel discounts and qualify for sponsored familiarisation trips to explore new destinations and products around the world. Thrive in a workplace that values individualism, where you can come as you are and be yourself.
How to Apply
This industry is always changing, every day a new rule, a new crisis, new resorts, or destinations. It is challenging, high pressure, but rewarding, and we would not change a thing. Join a team of Flighties who are passionate about travel and committed to creating unforgettable experiences for customers. Your adventure starts here. Apply today to whakatuwhera te ao ki te hunga e hiahia ana ki te kite.
