Mandarin Oriental, Hong Kong is seeking a poised and professional Host-Hostess for our exciting new culinary destination, Terrace Boulud. As we prepare for a historic renovation and the arrival of globally renowned chefs, this is your opportunity to be part of a legendary team dedicated to exceptional service. If you thrive in a dynamic, guest-focused setting and are a master of seamless hospitality, we invite you to become a fan of the exceptional with us.
Company Overview
Mandarin Oriental Hotel Group is the iconic owner and operator of the world’s most luxurious hotels. Our Hong Kong flagship, an icon since 1963, is embarking on a transformative USD100 million+ renovation. We are curating elevated experiences, including the highly anticipated arrival of Terrace Boulud, a new dining concept by globally celebrated chef Daniel Boulud in 2026. We believe our colleagues are integral to our legacy and are committed to a caring, motivating, and rewarding environment where legendary service, inspired by our Asian heritage, is paramount.
Key Responsibilities
As the first point of contact for our guests, you will set the tone for an extraordinary dining experience. Your key duties will include:
- Professionally handling all restaurant reservations, enquiries, and guest correspondence with meticulous attention to detail.
- Warmly greeting and farewelling guests, managing the reception area with elegance and efficiency.
- Preparing and managing the restaurant seating plan, allocating tables to optimize service flow and guest satisfaction.
- Maintaining accurate daily records, statistics, and administrative files.
- Assisting with administrative tasks such as typing menus and drafting confirmation letters.
- Providing seamless support to the service team during peak periods to ensure a flawless guest journey.
- Performing any other reasonable duties as required to support the restaurant’s operation.
Qualifications
The ideal candidate will embody the gracious hospitality of Mandarin Oriental and possess:
- Previous experience in a host/hostess or front-of-house role within a luxury hotel or fine-dining restaurant.
- Exceptional interpersonal and communication skills, with a genuine, warm, and professional demeanour.
- Strong organisational skills and the ability to multitask in a fast-paced environment.
- Meticulous attention to detail in administrative tasks and reservation management.
- Proficiency in English; additional language skills are a significant advantage.
- A proactive, team-oriented attitude and a commitment to delivering exceptional guest service.
- Flexibility to work various shifts, including weekends and public holidays.
Benefits and Perks
Joining our pre-opening team for Terrace Boulud offers a unique career opportunity with exceptional rewards:
- The prestige of working for the world-renowned Mandarin Oriental, Hong Kong during its historic transformation.
- Being part of the pre-opening team for an exciting new culinary concept by a globally celebrated chef.
- Comprehensive learning and development programs in a supportive, world-class environment.
- A caring and motivating work culture that values integrity, responsibility, and growth.
- Competitive compensation and benefits package.
- A competitive hourly wage of $18.00 – $25.00, based directly on your experience, with paid overtime opportunities.
- The opportunity to build a rewarding career within an award-winning international hotel group.
How to Apply
If you are ready to contribute to the next chapter of legendary hospitality, please submit your application via the Mandarin Oriental careers portal.
We look forward to welcoming a new member to our esteemed Food and Beverage team as we prepare to unveil an exciting new era of dining excellence.
