If you have a passion for creating memorable dining experiences and want to work in one of the most iconic luxury hotels in the world, this role is for you. Mandarin Oriental Hong Kong is searching for a Food and Beverage Service Captain or Waiter or Waitress to join their award winning team. You will serve guests in a setting that combines contemporary luxury with authentic Asian heritage. This is not a typical service job; you become part of a family that values craftsmanship, integrity, and genuine care. Whether you are an experienced captain or a promising waiter with less experience, this opportunity allows you to grow in a five star environment. The hotel has delighted guests for sixty years, and your work will help continue that legacy.
Company Overview
The employer is Mandarin Oriental Hotel Group, an award winning owner and operator of some of the most luxurious hotels and residences worldwide. Mandarin Oriental Hong Kong stands as the flagship property, located in the heart of the city with breathtaking views of Victoria Harbour. The hotel features nine outstanding restaurants and bars, including two Michelin starred venues, a luxurious club lounge, a holistic spa, an indoor pool, and a state of the art fitness centre. The team prides itself on legendary service inspired by Asian values. Working here means joining a global family that supports your growth and wellbeing.
Key Responsibilities
- Prepare mise en place before each shift so that all stations are fully stocked and organised for seamless service
- Deliver a delighted dining experience by anticipating guest needs and responding with warmth and efficiency
- Create special moments for guests, such as celebrating birthdays or anniversaries with thoughtful touches
- Provide recommendations on menu items using strong product knowledge, including ingredients and preparation methods
- Meet and greet guests in a professional and friendly manner, making them feel welcomed from the moment they arrive
- Maintain the neatness and cleanliness of the restaurant throughout service, including tables, chairs, and service areas
- Work closely with the kitchen team to ensure accurate order timing and special dietary requests are handled properly
Qualifications
Experience in Chinese cuisine is highly preferred but not mandatory for entry level waitstaff. You need excellent communication and interpersonal skills to interact with guests from around the world. A good command of spoken English is essential, and proficiency in Mandarin or Cantonese is a strong advantage. You must be passionate about customer service and the hospitality industry. Candidates with less experience will be considered for Waiter or Waitress positions, while those with more experience may be hired as Captain. No formal degree is required, but prior experience in a fine dining or hotel restaurant is valuable. You should be comfortable standing for long hours and working in a fast paced environment. Hong Kong permanent residents or valid work visa holders are welcome to apply.
Benefits and Perks
The monthly salary ranges from HKD 18,000 to HKD 25,000 depending on your role as Captain or Waiter and your previous experience. You will enjoy learning and development programmes tailored to different career stages. The MOstay programme offers complimentary nights and attractive room rates at Mandarin Oriental properties worldwide for you and your loved ones. Health benefits and wellness programmes are available globally to support your work life balance. Retirement plans are offered based on your length of service and role. You also receive meals during shifts and uniform cleaning services.
How to Apply
To apply for this Captain or Waiter or Waitress position, submit your resume through the Mandarin Oriental careers website or email it to the human resources department of Mandarin Oriental Hong Kong directly. Shortlisted candidates will be invited for an interview at the hotel. Your next career chapter may be one application away. Take the step today.
