Reynolds Group, New Zealand’s top provider in product integrity and identification, is seeking an Auckland-based Field Service Technician. In this hands-on role, you’ll be the expert installing and maintaining high-tech production-line equipment for major manufacturers across food, beverage, and industrial sectors. If you enjoy solving complex problems, building customer trust, and want a career with clear progression and top-tier training, we want to hear from you.
Company Overview
Reynolds Group is New Zealand’s trusted leader in product integrity, helping manufacturers deliver safe and reliable products to market. We work with some of the country’s most recognised organisations across diverse industries, providing essential technology for coding, labelling, and inspection. Our reputation is built on a passion for technology, quality, and exceptional customer service. We are a team of long-tenured experts who value collaboration, continuous learning, and empowering our technicians to succeed and grow.
Key Responsibilities
You will be the frontline expert ensuring our clients’ production lines run smoothly and efficiently.
- Your core duty is responding to on-site breakdowns, using advanced diagnostic skills to fault-find and repair sophisticated production-line equipment.
- You will perform scheduled preventative maintenance to minimise customer downtime and ensure equipment reliability.
- A key part of the role involves installing and commissioning new equipment, followed by training customer operators on its safe and effective use.
- You will manage your own schedule, parts inventory, and accurately complete all service reports and documentation.
- Participating in a shared on-call roster (approximately 1 week in 4) to provide after-hours support is a requirement of the role.
- Upholding the highest safety standards while working in various industrial manufacturing environments is paramount.
Qualifications
We are looking for a qualified technician with a strong foundation and the right attitude.
- You must hold a current New Zealand-recognised EAS (Electrical Appliance Serviceperson) licence or higher. This is a non-negotiable requirement.
- A full, clean New Zealand driver’s licence is essential.
- You need strong troubleshooting skills, the ability to read technical manuals, and work independently with confidence.
- Excellent communication and customer-facing skills are just as important as your technical ability.
- We value reliability, a strong safety focus, and a proactive, problem-solving mindset.
- While experience with industrial, packaging, or production equipment is a bonus, we provide full training and encourage applications from technicians early in their career who have the right electrical qualification and attitude.
Benefits and Perks
At Reynolds Group, we invest in our team’s success and well-being with a comprehensive package.
- Full Professional Setup: A company vehicle, fuel card, all necessary tools, a laptop, and a mobile phone.
- A competitive hourly rate of $15.00.
- Excellent Earnings Potential: A competitive base package plus an on-call allowance and call-out fees.
- World-Class Training: Strong onboarding and ongoing technical training, including potential overseas training opportunities.
- Supportive Career Environment: Join a stable team of highly experienced technicians with a culture of support and knowledge sharing.
- Stable, Rewarding Role: A permanent position with a clear career path in a leading essential service provider.
How to Apply
If you are a qualified technician ready for a dynamic and rewarding field service career, we encourage your application. Shortlisting for this Auckland-based role has begun, and it may close early. If you meet the core requirements, we encourage you to apply even if you don’t tick every ‘nice-to-have’ box.
