Join the largest manufacturer of tile and natural stone in the United States and watch your career stand out with Dal-Tile, a subsidiary of Mohawk Industries. Our close-knit team of dedicated professionals has made us the success we are today. In exchange for their hard work, we support our people with a family-friendly work environment, a commitment to promoting from within, unique benefits that go beyond just medical and dental, and a belief that every employee deserves a productive life outside of work. We are currently seeking an exceptional Customer Service/Warehouse Associate to join our TEAM. This unique role combines customer account management in a call center environment with material handling duties such as receiving, loading/unloading material, pulling and assembling customer orders, and inventory checks. We are excited to offer a $750 sign-on bonus for this external position, paid in installments upon start date, after 90 days, and after 180 days. If you have 3+ years of call center or customer service experience and are ready for a dynamic role that keeps you moving, we want to hear from you.
Company Overview
Dal-Tile is the largest manufacturer of tile and natural stone in the United States and a subsidiary of Mohawk Industries. They are committed to providing high-quality products and exceptional service to their customers. Dal-Tile values its employees and offers a family-friendly work environment, opportunities for growth, and a comprehensive benefits package. They are proud supporters of the U.S. military, veterans, and their families, and strongly encourage active military, transitioning service members, and veterans to apply. Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran, committed to an inclusive workplace and a proud Drugs Don’t Work participant.
Key Responsibilities
Primary Objective:
- Ensure effective and efficient coordination between the Company and its customers with a high level of service and support.
- Process sales orders and resolve customer product or service issues.
Primary Functions:
- Provide customer account management in a call center environment, including order entry, order inquiry, product information, order status, pricing, stock check, and transportation management.
- Provide customer service for a high volume of inbound calls using ACD (Automated Call Distribution).
- Key in orders, process faxes, and prepare reports accurately and efficiently.
- Interface with various groups including internal teams and SSCs to address customer inquiries and order issues from order entry to order delivery.
- Service walk-in customers, completing sales transactions with a professional, helpful attitude.
- Perform material handling duties such as receiving, loading and unloading material, pulling and assembling customer orders, and conducting inventory checks.
- Operate forklift and crane equipment daily as required.
- Participate in special projects and perform additional duties as assigned.
Physical Requirements:
- Regularly stand, use hands, and reach with hands and arms.
- Walk, stoop, kneel, crouch, or crawl as needed.
- Sit, climb, balance, talk, or hear.
- Regularly lift up to 15-30 lbs; at certain times, safely lift up to 70 lbs.
- Tile boxes or other material longer than 36 inches or more than 70 lbs. require a team lift.
- Specific vision abilities include close vision, peripheral vision, and the ability to adjust focus.
Qualifications
Experience and Knowledge Required:
- High School Diploma or GED equivalency required.
- 3+ years of call center or customer service experience required.
- Focus on customer account management preferred.
Competencies:
- Excellent oral and written communication skills with a demonstrated ability to interact effectively with individuals at all levels in the organization.
- Good voice quality that is conversational and professional.
- Ability to interpret and follow oral and written instructions, policies, guidelines, and processing standards.
- Strong organizational and problem-solving skills.
- Strong interpersonal relationship-building skills.
- Moderate level of computer skills in Word and Excel.
- Detail-oriented with the ability to multi-task, manage priorities, and manage time effectively.
- Ability to work in a fast-paced environment.
Benefits and Perks
We are excited to offer a $750 sign-on bonus for this external position: 1st installment $250 upon start date; 2nd installment of $250 after 90 days; 3rd installment of $250 after 180 days. Join our team and start your journey with an added reward for bringing your skills and experience to our organization!
We offer competitive salary and a comprehensive benefits package, career opportunities, and an environment of creativity and growth. Examples include:
- Company Match on 401k
- Employee Purchase Discount
- Tuition Reimbursement
Dal-Tile offers a family-friendly work environment and a commitment to promoting from within, giving you the opportunity to build a long-term career with the largest manufacturer of tile and natural stone in the United States.
How to Apply
If you are ready to join the Dal-Tile team as a Customer Service/Warehouse Associate, we encourage you to apply now. This is a unique opportunity to combine customer service skills with hands-on warehouse work in a supportive, growth-oriented environment. The $750 sign-on bonus makes this an especially attractive opportunity for qualified candidates. Please submit your application through the official Dal-Tile careers portal. Dal-Tile is a proud supporter of our U.S. military, veterans and their families Thank You for Your Service! Active military, transitioning service members and veterans are strongly encouraged to apply. Mohawk Industries, Inc. is an Equal Opportunity Employer. Join a team where your work is valued and your future is bright. Apply today.
