Golflands is looking for a dedicated Pro Shop Supervisor to become the heart of our operation in Mangateretere. This full-time role is perfect for someone who enjoys variety, taking genuine ownership, and creating a welcoming atmosphere for our community. You’ll be the key person ensuring our Pro Shop and bar run smoothly every day, directly contributing to the memorable experiences we’re known for at Golflands and No.5 Café and Larder.
Company Overview
Golflands (Hawkes Bay) Ltd is more than just a golf venue; it’s a community hub where people come to enjoy the game, relax, and connect. Nestled in Mangateretere, we pride ourselves on offering a top-tier golfing experience alongside our popular No.5 Café and Larder. We believe in a supportive, team-focused culture where initiative is valued and everyone contributes to our friendly and professional environment. Joining our team means being part of a local landmark dedicated to great service and continuous improvement.
Key Responsibilities
In this hands-on supervisory role, you’ll wear many hats and be central to our daily success. Your core duties will include:
- Managing the daily opening and closing procedures for both the Pro Shop and the bar, ensuring everything is secure and ready for business.
- Providing friendly, efficient bar service to our customers while strictly upholding all compliance requirements and alcohol legislation.
- Handling daily cash-ups and transactions with accuracy using our SwiftPOS system, maintaining impeccable financial records.
- Leading stock control efforts, including conducting regular stocktakes, managing inventory levels, and placing orders to keep our shelves and bar fully stocked.
- Supervising and providing guidance to Pro Shop Assistants, fostering a positive and productive team environment.
- Supporting the wider team at No.5 Café and Larder by coordinating drinks service and managing glassware as needed.
- Actively looking for ways to enhance our customers’ overall experience, from their round of golf to their post-game refreshments.
Qualifications
We value reliability, a great attitude, and practical skills. Here’s what you’ll need to succeed:
- Solid experience in a customer-facing role, ideally within retail, hospitality, or a similar fast-paced environment.
- Proven skills in cash handling and stock management, with a strong sense of responsibility and accuracy.
- The confidence to work independently, make sound decisions, and provide helpful supervision to other team members.
- An organised and reliable approach to your work, with a natural focus on putting the customer first.
- Excellent communication skills, allowing you to connect with customers and collaborate with colleagues effortlessly.
- A current Duty Manager’s Certificate, or a demonstrated willingness to obtain one promptly.
While previous experience in the golf industry is a nice advantage, your customer service ethos and operational skills are what matter most to us.
Benefits and Perks
We believe in taking care of our team so they can take great care of our customers. Your role comes with:
- A stable, full-time employment position with a negotiable hourly pay rate of $26 – $30, based on your experience and qualifications.
- A genuinely supportive and collaborative team environment where your contributions are recognized.
- The opportunity to have a real voice, contributing your ideas to help shape and improve our commercial offerings and customer experience.
- The unique benefit of working in a vibrant sports and hospitality setting.
How to Apply
Ready to lead our Pro Shop team? We’d love to hear from you. Please submit your up-to-date CV and a brief cover letter telling us about your relevant experience and why you’re interested in this role. Applications can be sent directly to the management team at Golflands. Please ensure you confirm your eligibility to work in New Zealand in your application.
We’re looking forward to welcoming a new superstar to our team
