Shake Shack is looking for an experienced Shift Leader to join our team and help deliver outstanding hospitality in a fast-paced restaurant environment. As a Shift Leader, you will manage the flow of service during your shift, supervise hourly team members, and ensure the highest standards of safety, cleanliness, food quality, and speed. This role is perfect for someone with restaurant leadership experience who enjoys coaching teams, solving problems, and creating exceptional guest experiences.
Company Overview
Shake Shack started as a hot dog cart in Madison Square Park, New York City, founded by Danny Meyer of Union Square Hospitality Group. From humble beginnings, the brand has grown into a globally recognized hospitality and dining company, committed to high-quality food, excellent service, and giving back to the community. Shake Shack’s mission is to Stand For Something Good, fostering a fun, inclusive workplace where employees are empowered to learn, grow, and make a meaningful impact.
Key Responsibilities
- Manage the flow of service during your shift, ensuring that all team members meet high standards of safety, cleanliness, food quality, and efficiency.
- Lead, coach, and mentor hourly Team Members to build a high-performing, collaborative team.
- Assist with operational support functions such as purchasing, receiving, and inventory management.
- Participate in hiring interviews and support employee relations initiatives.
- Address operational challenges, resolve problems efficiently, and maintain a positive work environment for both staff and guests.
- Ensure compliance with all local food safety regulations and internal policies.
Qualifications
- Minimum of one year of restaurant leadership experience supervising a team.
- Current Food Safety Certification according to local jurisdiction.
- Strong problem-solving skills and the ability to handle challenges calmly and effectively.
- Excellent written and verbal communication skills.
- Ability to work flexible hours, including evenings, weekends, and holidays, as needed.
Benefits
Shake Shack values its employees and provides an industry-leading benefits package to support career growth, well-being, and work-life balance. Benefits include:
- Weekly pay and performance bonuses based on achievement of pre-determined goals.
- Medical, dental, vision insurance, and flexible spending accounts.
- Supplemental life insurance and short-term disability coverage.
- 401(k) plan with company match.
- Paid time off, sick leave, and paid parental leave.
- Employee Assistance Program (EAP) and commuter benefits.
- Exclusive corporate discounts for travel, electronics, wellness, leisure activities, and more.
- Shake Shack meal discounts.
- Opportunities to give back through charitable initiatives.
- Employee Resource Groups promoting diversity, inclusion, and community engagement.
- Career development opportunities with training, mentorship, and potential for growth within the company.
Work Environment
Shake Shack fosters a fast-paced, collaborative, and team-oriented work environment. A competitive hourly rate between $27.00 and $33.00. Shift Leaders are empowered to create a positive culture on the floor, lead by example, and ensure guests enjoy memorable experiences. The role requires hands-on involvement, flexibility, and the ability to motivate and inspire a team.
Equal Employment Opportunity
Shake Shack is an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, color, ancestry, national origin, religion, creed, age, disability, sex, gender identity, sexual orientation, gender expression, medical condition, genetic information, marital, military, or veteran status.
Shake Shack invites you to join our team, help us Stand For Something Good, and grow your career in a company that values its people as much as its food.
