A global leader in telecommunications technology is seeking an experienced Control Tower Manager to join their MANA Networks Construction and Engineering team. This role is pivotal in ensuring the end to end delivery of regional operations, with responsibility for aligning crew demand and resource forecasts with operational capacity. If you have a bachelor’s degree in Operations Management, Supply Chain, Engineering, or a related field, and at least ten years of experience in telecom operations, crew management, or vendor management, this position offers the opportunity to drive operational efficiency and governance reporting in a fast paced environment. You will lead demand forecast handshake processes, develop quarterly crew allocation strategies, oversee site to crew runway health, and act as the primary point of contact for systemic escalations. This is a strategic role for a leader who thrives on collaboration, data analysis, and driving continuous improvement.
Company Overview
Ericsson is a global technology leader dedicated to connecting the world through innovative telecommunications solutions. They are committed to fostering a culture of inclusion, collaboration, and continuous improvement. Their teams work together to push the boundaries of what is possible, creating technology that empowers people, businesses, and societies. Ericsson values diversity and is proud to be an Equal Opportunity employer, encouraging people from all backgrounds to apply and realize their full potential.
Key Responsibilities
- Lead the demand forecast handshake process with Customer Units and Operations to ensure all requirements are aligned and operational feasibility is established.
- Vet Construction Start forecasts based on site readiness, ensuring operational viability before proceeding.
- Analyze crew demand dimensioning based on production rates and forecasted demand to optimize resource allocation.
- Collaborate with Vendor Management to ensure sufficient capacity fulfillment for demand targets.
- Develop and maintain a quarterly crew allocation strategy in alignment with supplier frameworks.
- Ensure compliance with allocation and demand strategies through governance and reporting systems.
- Oversee the site to crew runway health to support the construction pipeline, optimizing crew utilization and ensuring production readiness.
- Ensure visibility of a two week runway per crew and monitor production readiness against targets.
- Govern TCR compliance and ASP allocation, providing detailed reports on demand forecast versus actual results.
- Serve as the pre sales liaison before the SDP2 stage, ensuring pipeline visibility to the regional operations team.
- Act as the primary point of contact for systemic code red escalations, driving resolutions to critical issues with urgency.
- Provide consistent and detailed reporting on compliance, including TCR readiness, allocation compliance, and demand performance metrics.
- Drive the development and execution of safety stand downs, ensuring crew safety and operational standards are maintained.
- Review and approve or reject Job Hazard Analysis exceptions to ensure compliance with safety and operational guidelines.
- Identify and support strategies aimed at optimizing crew productivity, allocation planning, and capacity management.
- Maintain a six to twelve month demand plan aligned with Customer Unit requirements.
- Provide a two week crew runway visibility and ensure continuous alignment with construction pipeline needs.
- Deliver consistent reports on TCR compliance, allocation strategy, and forecast accuracy to stakeholders.
Qualifications
A bachelor’s degree in Operations Management, Supply Chain, Engineering, or a related field is required. Candidates must have a minimum of ten years of experience in telecom operations, crew management, or vendor management. Strong leadership skills with the ability to manage multiple priorities in a fast paced environment are essential. Excellent communication and stakeholder management abilities are required. Proficiency in data analysis, forecasting tools, and governance reporting is essential. Candidates must be strategic thinkers with a strong ability to drive process improvements and operational efficiency. Experience with demand forecasting, resource allocation, and crew management is required. Strong collaboration skills with the ability to work across cross functional teams and vendors are essential. A problem solving mindset with a focus on mitigating risks and escalating issues when necessary is required.
Benefits and Perks
This full time position offers a competitive annual salary ranging from USD 120,000 to USD 150,000 depending on experience, qualifications, and location. The role includes eligibility for an annual bonus under the Short Term Variable Compensation Plan based on business and individual performance. Ericsson offers excellent health benefits including a choice of three medical plan options and a dental plan option, with company credits toward premiums. Financial security benefits include an automatic 3 percent company contribution to the 401k plan, with matching contributions up to 4 percent when employees contribute at least 5 percent of eligible pay. Basic life insurance, accidental death and dismemberment coverage, short term and long term disability coverage, and participation in the Stock Purchase Plan are provided. New employees receive a minimum of 15 days of accrued vacation, up to 3 personal days per year, 11 annual holidays, 8 hours of volunteer time, and 80 hours of sick time annually. Ericsson provides up to 16 weeks of paid maternity leave and 6 weeks of parental or adoption leave at 100 percent of pay. Additional benefits include financial wellness programs, educational assistance, matching gifts, and recognition programs.
How to Apply
Qualified candidates who meet the requirements and are ready to drive operational excellence in telecom operations are encouraged to apply. Please submit your application through the Ericsson careers portal. Ericsson does not sponsor US work authorizations for this job position including H 1B, O 1, and TN, and does not hire F 1’s working on EAD for this position. The primary location for this role is Plano, Texas. Join a global team where your leadership and strategic thinking will make a difference in delivering world class telecom operations. Apply today to be part of a company that values innovation, collaboration, and the power of diverse perspectives.
